7-Day Replacement Warranty

At Itsgentle, we are dedicated to making your online shopping experience exceptional. We believe you deserve complete satisfaction and outstanding service, which is why we offer you the opportunity to check your product and request a replacement if necessary. After all:

“A satisfied customer is the best advertisement.”

This is why we proudly offer our 7-Day Replacement Warranty.

We strive to provide you with top-quality products and services. However, we understand that sometimes returns may be necessary, and we aim to make this process as simple and straightforward as possible. Please review our return policy for online orders below:

1: 7-Day Replacement Warranty for Defective Products

• If you receive a defective product, you have 7 days from the date of delivery to request a replacement.
• To initiate a replacement request, please contact our customer support team at sales@itsgentle.com or WhatsApp us at +923361614000 with your order details, a description of the issue, and any relevant photos.
• Once your return request is approved, you will need to ship the defective product back to us at your own cost.
• Upon receiving and inspecting the returned product, we will send you a replacement of the same item at no extra cost, including shipping fees.

2: Restocking Fee for Non-Defective Products

• If you choose to return a non-defective product that is unused and unopened, a 10% restocking fee will apply.
• To initiate this return, please contact our customer support team at sales@itsgentle.com or WhatsApp us at +923361614000 within 7 days of receiving your order and provide your order details.
• You will be responsible for the shipping cost of returning the product to us.
• Once we receive and inspect the product, we will refund the purchase price minus the 10% restocking fee.

General Return Guidelines

• All return requests, whether for defective or non-defective products, must be submitted within 7 days of receiving the product.
• Products must be returned in their original condition and packaging, including all accessories, manuals, and promotional materials.
• Please retain your order confirmation and receipt to facilitate the return process.
• We reserve the right to refuse a return if the product does not meet our return policy criteria.
• Products damaged due to improper handling or misuse may not be eligible for a replacement or refund.
• Refunds will be issued through the original payment method used for the purchase.
• Shipping and handling fees are non-refundable.
• Defective products will be replaced with the same item only.
• If a gift or discount voucher was used for the purchase, it will be refunded as store credit only.

Itsgentle is committed to offering a fair and hassle-free return experience. If you have any questions or need help with your return, please contact our customer support team at sales@itsgentle.com or WhatsApp us at +923361614000.

Itsgentle reserves the right to modify this return policy at any time. Please visit our website for the most current version.

Contact Us for further information.